B2B ยท SLA ยท Transparent Reporting

Your IT partner on-site โ€” when you need it

We extend your IT team during incidents, projects and busy periods. We work to your standards and report clearly.

< 2 h. SLA response
20+ yrs. IT experience
100% To your standards
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Flexible IT capacity for your business

Short engagements, long partnerships โ€” the same level of quality at every engagement.

Incident Response

We engage quickly in critical situations โ€” remotely or on-site, within the agreed SLA timeframe.

Project Support

Installations, migrations and deployments โ€” we provide the technical resource for your IT projects.

Team Extension

During holidays, sick leave or workload peaks โ€” we provide qualified IT specialists on demand.

Service to Your Standards

We adapt to your processes, branding and quality requirements โ€” a seamless extension of your team.

Transparent Reporting

Every intervention is documented โ€” working time, description, result. Clear reporting ready for your clients.

Flexible Model

Hourly, project-based or subscription โ€” you choose the model that fits your business and client base.

How we start the partnership

Fast and uncomplicated โ€” from first contact to active work.

1

Inquiry

You describe the needs and parameters of the engagement.

2

Discussion

We clarify the SLA, scope and reporting method.

3

Agreement

A quick and clear framework contract or project-specific agreement.

4

Work

We integrate with your processes and standards from day one.

5

Report

We submit detailed reports in the agreed format and schedule.

Reliability that partners value

Metrics by which our partners assess our cooperation.

< 2 h. Average SLA response

We engage within the agreed timeframe โ€” no delays, no excuses.

100% Documented interventions

Every task is reported โ€” working time, actions and result.

20+ yrs. Experience in critical environments

Banks, hospitals, retail chains โ€” we know how to work in demanding environments.

Looking for a reliable IT partner for your clients?

Contact us โ€” we discuss the SLA, scope and cooperation model with no obligations.