How quickly do you start work on an incident?

Priority cases start immediately via remote connection, and when needed we arrange an on-site visit.

Can the service cover our entire environment?

Yes, we cover users, servers, network, backup and day-to-day IT incidents.

Do you work with a fixed subscription?

Yes, after a brief review we propose a suitable scope and predictable monthly plan.

System Administration · Servers · Networks

Outsourced IT department and computer support on subscription

The service goes by several names — managed IT services, IT outsourcing, system administration or an outsourced IT department. It means the same thing: we take over network and server administration, workstations and IT maintenance for a fixed monthly fee, with an agreed response time.

We respond immediately when you call. We diagnose the problem remotely and begin work without delay. For physical intervention — we come on-site.

Right away We start after your call

30+ Active sites under support

since 2012 Experience in critical environments

System administration and IT support for businesses - IT Doctors

What's included

Everything your IT environment needs

Six core pillars on which we build a stable and predictable IT infrastructure for your business.

Fast Incident Response

We connect remotely straight away, while you are still on the phone. Most problems are resolved without a visit - no lost working hours.

System Monitoring

We proactively monitor your servers and workstations. We detect anomalies before they become outages.

Backup and Recovery

Daily archive of critical data with a tested full-recovery plan. No data loss in the event of an incident.

Access Control

We manage user permissions, passwords and VPN access with a clear security policy at every level.

Network Support

Configuration and maintenance of the office network - routers, switches, wireless access and VPN tunnels.

Scheduled Maintenance

Regular updates and preventive maintenance on a schedule - reduces unplanned incidents to a minimum.

Process

How we handle an incident

From the alert to prevention - a clear and predictable process in five steps.

Alert

You call or email - we respond immediately.

Diagnostics

We identify the root cause quickly and without unnecessary questions.

Response

Remote intervention or on-site visit when needed.

Resolution

We restore normal operations and document the actions taken.

Prevention

We limit recurrences with configuration changes.

Results

What we achieve together

Measurable indicators by which we evaluate support quality.

Right away We start after your call

We connect remotely while you are still on the phone — remotely or on site.

30+ Active sites

Companies across the region and nationwide rely on us for daily IT support.

since 2012 IT experience

We have worked in banks, hospitals and retail chains - we know what a critical environment means.

Ready to stabilize your IT environment?

Call us or leave an enquiry - we perform a free IT audit of your infrastructure and propose a concrete plan.

+359 877 610 850 Get a free IT audit